Policy Statement
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Double Equipment website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a item online and want it drop ship directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of customers are from Z area of country, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by editing your account information. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 330-416-5555 or send us an email at info@dblequip.com.
ORDER PROCESSING
Phone: 330-416-5555
Fax: 330-948-2078
Web Site: www.dblequip.com
Email: info@dblequip.com
MINIMUM BILLING
No Minimum on U.S. Order - Domestic USA ONLY
CREDIT CARDS
We accept MasterCard, Visa, Discover and American Express
COD
All COD orders are payable in U.S. funds and are subject to additional charges which may vary according to the method of shipment and its total value. Cash and checks are accepted. Non-catalog and special-order items cannot be shipped COD.
SHIPPING AND HANDLING
Shipping to continental USA only, no international shipping is available. All items are FOB shipping point. All shipments will be assessed a $2.00 U.S. handling fee. Additional charges may apply based on the method of shipment and total weight. Oversize parcels, hazardous materials, or shipments requiring special handling or delivery are subject to additional charges. Unless instructed otherwise, we will normally ship United Parcel Service (UPS), United States Postal Service (USPS) or common motor carrier depending on the size and weight of the order. You may specify other commercially available transportation services at an additional charge.
SALES TAXES
Sales Tax will be charged where applicable. Exempt customers must supply a valid sales tax exemption certificate to avoid sales tax charges. You may fax forms to 330-948-2078 or email to info@dblequip.com.
OPEN ACCOUNTS
Customers requesting open account terms must complete a credit application. Credit lines are determined upon evaluation of the information from any of the following sources: credit application, Dun & Bradstreet, Electronic Trade Groups, and other public sources of information. Payment terms will be as specified on our invoices. Past due accounts are subject to late payment charges and future orders will be COD. Please allow 3 to 5 business days to process your application for commercial credit.
Credit applications can be faxed to (330) 948-2078 or e-mailed to info@dblequip.com
CATALOG ITEMS
The vast majority of all items listed in this catalog are in stock at our facilities or our suppliers' and available for immediate shipment at any given time. However, because of extremely high demand and/or limited availability from the manufacturer, some items may be backordered. If any portion of your purchase is subject to backorder, you will be notified at the time we receive your order.
NON-CATALOG ITEMS
If you don't find what you need in our catalog, contact us at 330-416-5555, via fax at 330-948-2078, or via email at info@dblequip.com. We carry many items not listed in our catalog and can also special order non-standard, modified, even fully customized products. Please be aware that some non-catalog items may be subject to minimum order quantities. Also, orders for non-standard, modified and fully customized products are not cancelable and the products are not returnable.
LOSS OR DAMAGE IN TRANSIT
Please open and inspect all orders immediately upon receipt. Claims for loss or damage in transit should be made directly to the carrier. Please understand that we cannot be held responsible for damage that occurs after we have obtained good order receipt form the transportation companies.
RETURNS
Double Equipment will gladly accept returns with in 30 days of shipping date and will replace the product or refund your money at your option. In order for us to quickly process your return, please do the following:
- Contact us at 330-416-5555, via fax at 330-948-2078, or via email at info@dblequip.com to obtain a Return Authorization.
- Note this RA Number plainly on the return shipping label and on any enclosed correspondence.
- Return the merchandise in the original packaging (if possible) and in re-sellable condition.
- Return freight must be prepaid. COD returns cannot be accepted.
- Please note that merchandise returned due to customer error may be subject to a restocking charge.
- Non-catalog items may be returnable, but non-standard, modified, and fully customized items are not returnable at all.
- Double Equipment reserves the right to deviate form these policies under special circumstances.
PRICING
The prices in this catalog reflect the latest information available to us. Every effort is made to keep prices current. However, prices for products are constantly changing due to market conditions and are beyond our direct control. Therefore, we reserve the right to modify our prices at our sole discretion. You will be notified of any price changes to your purchase prior to order processing.
All trademarks appearing on dblequip.com are trademarks of their respective owners.
This site is owned and operated by Double Equipment. All text, logos, graphics, icons, and images are the sole property of Double Equipment, Copyright © 2006, ALL RIGHTS RESERVED. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Double Equipment’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Links
This site may contain links to other websites that are owned and operated by third parties. Double Equipment is not responsible for the operation or content located on or through any such site.