SHIPPING AND HANDLING

All items are FOB shipping point. All shipments will be assessed a $2.00 U.S. handling fee. Additional charges may apply based on the method of shipment and total weight. Oversize parcels, hazardous materials, or shipments requiring special handling or delivery are subject to additional charges. Unless instructed otherwise, we will normally ship United Parcel Service (UPS) or common motor carrier depending on the size and weight of the order. You may specify other commercially available transportation services at an additional charge.

LOSS OR DAMAGE IN TRANSIT

Please open and inspect all orders immediately upon receipt. Claims for loss or damage in transit should be made directly to the carrier. Please understand that we cannot be held responsible for damage that occurs after we have obtained good order receipt form the transportation companies.

RETURNS

Double Equipment will gladly accept returns and will replace the product or refund your money at your option. In order for us to quickly process your return, please do the following:

1. Contact us at 877-416-5550, via fax at 330-948-2078, or via email at info@dblequip.com to obtain a Return Authorization Number.
2. Note this RA Number plainly on the return shipping label and on any enclosed correspondence.
3. Return the merchandise in the original packaging (if possible) and in re-sellable condition.
4. Return freight must be prepaid. COD returns cannot be accepted.
5. Please note that merchandise returned due to customer error may be subject to a restocking charge.
6. Non-catalog items may be returnable, but non-standard, modified, and fully customized items are not returnable at all.
7. Double Equipment reserves the right to deviate form these policies under special circumstances.